Top 10 Authors by Category

These lists show CustomerThink's Top 10 authors for the past year in each of the 12 major site categories. Rankings are based on total page views for blog posts and articles, as of April30, 2012.

See also top 250 authors for past year and top 250 authors for past five years.

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

  1. Cheryl Hanna, Service Untitled
  2. Shep Hyken, The Customer Focus
  3. Bob Thompson, CustomerThink Corp.
  4. Kate Leggett, Forrester Research
  5. Jody Pellerin, PhaseWare, Inc.
  6. Chip Bell, The Chip Bell Group
  7. Peggy Carlaw, Impact Learning Systems
  8. Guy Stephens, Capgemini
  9. Pat Perdue, Pat Perdue Communications
  10. Dick Wooden, Success with CRM Consulting Inc
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About BestServiceOne

BestServiceOne is a CustomerThink community launched with the support of an advisory group of thought leaders. Thanks to members of the Founders Council for their support!